FAQ for Virtual Sessions

Virtual Group Classes

How do I sign up?

  1. View our class schedule on our website. Do check back regularly on our schedule as we will be adding more classes online.
  2. Log into your Mindbody or Focus app to select your preferred class and make a booking.

Rates:
1 session: $15
5 sessions: $65
10 sessions: $105
2 weeks class package*: $125
*Package starts from sale date. Limited to 14 classes from sale date.

4 weeks class package: *$200
*Package starts from sale date. Limited to 28 classes from sale date.

Terms & Conditions:

  • Strictly no extension for virtual group packages / virtual promotional packages. Exception for medical condition. 
  • Focus reserves the right to amend the terms & conditions at any time without prior notice. 

How do I attend the online group classes?

All of our online classes are now conducted through Mindbody Live.

If you are using a desktop / laptop, you can either use Google Chrome as the browser or download Mindbody Live.

If you are using your mobile / tablet, the best experience for iOS is Safari and for Android is Google Chrome. For iOS devices, kindly ensure that you disable the pop up blocker in advance under settings in Safari browser.

An email containing a link will be sent to you 30mins before your class. If you book within the last 30mins of the class, you will receive the link 1 -2 mins after you booked. Please click on the link to join the session.

Once logged in, please ensure your microphone is muted. This is to ensure there will be no disruption and the class can be conducted smoothly.

What's the duration of the class?

Each class is 45mins. 

If you have any questions, you can leave your video and stay on after class to check with your instructor. Feel free to also share your feedback on the movements or tag us on IG!

What is the cut-off timing to sign up for the group class?

The cut-off time is 30mins before the group class starts. This is to ensure we are able to email you the ZOOM link in time.
Please try to book your classes in advance.

Do I need to prepare any equipments?

Please check the class description of the online class that you booked in as it will indicate what props are required. The equipment selected are usually quite minimal if not our instructors will give you alternatives and options if you do not have the required item.

Do note to have everything ready for the class.

What if I am late for class?

Kindly note that the online session will commence on time. Please try to log in 10-15mins earlier to ensure you won’t missed out on any exercises as well as to cater to any unexpected situations.

Virtual Private Session

How do I sign up?

  1. Click here to view the instructor’s schedule
  2. Log into your Mindbody / Focus app account. Select your preferred instructor and time slot to make a booking. You can also choose to contact your preferred instructor directly to schedule a booking.
  3. If you are using your existing package to make a booking, we will credit back the remaining value into your account.

Rates:
1 session: $110
5 sessions: $525

How do I attend the online Private sessions?

After booking your session, your instructor will contact you directly to arrange a preferred platform to conduct the virtual session.
Apart from using Mindbody Live, you can choose other preferred video apps such as Zoom, Whatsapp, Facetime, Skype etc.

What's the duration of the session?

Each private session is 60mins. 

Other

What is the Cancellation Policy?

We understand that unexpected things happen and only request that you inform us within the cancellation notice period.

Group Classes:
A minimum of 2 hours’ notice is required; otherwise the session will be fully charged.
For clients with the 2-weeks unlimited package, we kindly request that you cancel your class 2 hours in advance so as to allow slots for others to book in.

Private Session:
A minimum of 12 hours’ notice is required. Please contact your instructors directly to inform them.

 

Physiotherapy Consultation:
A minimum of 12 hours’ notice is required. Please email or whatsapp us directly.